FAQ

1. What payment methods do you accept?

We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. Please check at checkout for all available options.

2. How long will shipping take?

Shipping times vary depending on your location and the shipping method chosen. Standard shipping typically takes between 10 -14 business days.

3. How much does shipping cost?

Shipping costs depend on your location and the total weight of your order. Shipping fees are calculated during checkout before you finalize your purchase. .

4. Can I track my order?

Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order's progress. If you don’t receive this email, please check your spam folder or contact our support team.

5. What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange. Items must be in their original condition and packaging. 

6. How do I return an item?

To initiate a return, please contact our customer support team at support@generalcozy.com with your order number and reason for the return. We will provide you with instructions on how to return the item and any applicable return shipping labels.

7. Can I change or cancel my order?

You can change or cancel your order if it has not yet been shipped. Please contact us immediately at support@generalcozy.com with your order number. Once the order has been dispatched, cancellations or changes are no longer possible, but you may return the product once you receive it.

8. Do you offer gift cards or discounts?

Yes, we offer digital gift cards in various amounts that can be purchased and emailed to the recipient. We also provide seasonal promotions and discounts.

9. How do I contact customer support?

If you have any questions or concerns, our customer support team is available to assist you. You can reach us via email at support@general.com.